Privacy Policy

NEU SYNAPSE LLC (“Neu Synapse,” “we,” “us,” or “our”) provides AI automation, messaging, communication, and software solutions. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our websites, services, applications, and communication channels.

1. Legal Entity Information

Legal Name: Prime Residential Contractors LLC

DBA: NEU SYNAPSE LLC

Business Name Used: Neu Synapse
Address: 255 S Orange Avenue, Suite 104 #1375, Orlando, FL 32801, United States
Email: contact@neusynapse.com

2. Information We Collect

We may collect and process the following categories of information:

• Contact Information: Name, phone number, email address, company name, and other details you provide via our websites, landing pages, contact forms, or Meta (Facebook/Instagram) Lead Ads forms.
• Communication Data: Messages and content you send or receive through SMS, WhatsApp, Facebook Messenger, email, or other communication channels we use.
• Usage Data: IP address, device information, browser type, referring pages, pages visited, and timestamps, collected via cookies, pixels, and similar technologies.
• Transactional and Service Data: Information related to service usage, subscriptions, billing details, and support requests (where applicable).

3. How We Collect Information

We collect information in several ways, including:

• When you complete a form on our website or landing pages.
• When you submit your information via Meta (Facebook/Instagram) Lead Ads forms.
• When you contact us directly via SMS, WhatsApp, phone, email, or social media.
• When you schedule calls, demos, or consultations with us.
• Automatically, through cookies, tracking pixels, and analytics tools when you use our websites or services.

Users voluntarily provide their phone number and other contact details when requesting information, support, or services. In doing so, they may also provide consent to receive follow-up communications as described in this Policy.

4. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

• Responding to inquiries and providing customer support.
• Delivering the information, products, or services that you request.
• Sending appointment confirmations, reminders, and service-related notifications.
• Providing onboarding, training, or guidance related to our AI and automation solutions.
• Improving, maintaining, and personalizing our services and communications.
• Conducting analytics and internal reporting to enhance our operations and offerings.
• Sending marketing or promotional communications only where permitted by law and where you have provided the appropriate consent.

We do not sell personal information to third parties.

5. Messaging Policy (SMS, WhatsApp, and Calls)

By submitting your phone number through our website forms, Meta (Facebook/Instagram) Lead Ads, or by directly messaging our business phone number, you provide express consent for us to contact you via:

• SMS/text messages
• WhatsApp messages
• Voice calls or automated call solutions (where applicable)

These communications may relate to:

• The information, services, or consultation you requested.
• Service and appointment confirmations or reminders.
• Customer support and follow-ups related to your inquiry.
• Occasional product or service updates, where permitted and subject to your consent and local regulations.

Compliance with Messaging Regulations

We strive to comply with all applicable messaging laws and guidelines, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and CTIA messaging principles, as well as requirements of our messaging providers (such as Twilio) and platforms (such as Meta).

Opt-Out Instructions

You may opt out of SMS or WhatsApp messages at any time by:

• Replying STOP to any SMS message we send.
• Replying STOP in WhatsApp (if applicable).
• Contacting us at contact@neusynapse.com and requesting removal.

Message and data rates may apply. Message frequency may vary based on your requests and ongoing interactions with us.

6. Cookies and Tracking Technologies

We use cookies, tracking pixels, and similar technologies to understand how visitors use our websites and to improve user experience. These tools may collect usage data such as IP address, browser type, device information, pages visited, and actions taken on the site.

We may use third-party tools such as Google Analytics and Meta Pixel for analytics and advertising measurement. You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect the functionality of some parts of our websites.

7. Third-Party Services and Processors

We may share personal information with trusted third-party service providers that help us operate our business, including:

• Messaging and communication platforms (e.g., SMS and WhatsApp providers such as Twilio).
• Customer relationship management (CRM) and automation tools.
• Payment processors and billing platforms (if applicable).
• Web hosting, analytics, and monitoring services.

These providers only receive the data necessary to perform their services on our behalf and are expected to protect personal information and use it only for the contracted purpose.

8. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Providing services and support to you.
• Complying with legal, accounting, or reporting obligations.
• Resolving disputes and enforcing our agreements.

When data is no longer needed, we may delete it, anonymize it, or securely store it in a way that reduces risk.

10. Children’s Privacy

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information, please contact us so we can take appropriate action.

11. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.
• Object to or restrict certain processing activities.
• Opt out of marketing or messaging communications.

To exercise any of these rights, please contact us at contact@neusynapse.com. We may need to verify your identity before fulfilling your request.

12. California Privacy Notice (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Request information about the categories and specific pieces of personal information we have collected about you.
• Request deletion of your personal information, subject to certain exceptions.
• Receive information about how we share or disclose your data.

To submit a CCPA-related request, please contact us at contact@neusynapse.com with the subject line “California Privacy Request”. We do not sell personal information as defined by the CCPA.

13. International Data Transfers

Our services may be accessed from countries outside the United States, and your information may be transferred to, stored in, or processed in the United States or other jurisdictions. We take appropriate measures to help ensure that international transfers comply with applicable data protection laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will update the “Last Updated” date at the top of this page. Any changes will become effective when posted, unless stated otherwise.

15. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or our handling of personal information, please contact us at:

Neu Synapse
NEU SYNAPSE LLC
255 S Orange Avenue, Suite 104 #1375
Orlando, FL 32801
United States
Email: contact@neusynapse.com